Jab koi chota office ya business (10 se 30 computers wala) pehli baar kisi IT service provider ke saath IT AMC (Annual Maintenance Contract) sign karta hai, to sabse badi galti hoti hai 'Vague Agreement' (dhurpe terms). Aksar agreement me sirf likha hota hai "Complete IT Support", lekin jab printer kharab hota hai ya hard drive crash hoti hai, to vendor kehta hai: "Ye to contract me cover hi nahi tha!"
Ek transparent aur robust IT AMC wahi hota hai jisme har hardware component, software scope, scheduled visits aur emergency response time explicitly listed hon.
Is checklist guide me hum small aur medium offices ke liye essential IT AMC scope points detail me break down kar rahe hain.
1. Core Hardware Support Scope
Contract me clear hona chahiye ki workstations par kya-kya labor covered hai:
- Desktops & Laptops: Motherboard diagnostics, RAM/SSD failure isolation, power supply (SMPS) testing, keyboard/mouse port issues.
- Periodic Physical Cleaning: Har 30 ya 60 din me internal CPU blower cleaning taaki carbon dust se short-circuit na ho.
- Thermal Servicing: Processors par fresh thermal paste application.
2. Operating System & Software Management
- Windows Health: OS corruption repair, crash dumps analysis, safe official Windows updates.
- Antivirus & Endpoint Security: Centralized antivirus installation, daily definition updates, periodic full-disk malware scans.
- Essential Office Software: Tally Prime / ERP client configuration, Microsoft Office / Outlook email configuration, PDF utilities.
3. Local Network (LAN) & Wi-Fi Management
- Router & Switch Health: Gigabit switches ki port monitoring aur firmware checks.
- Wi-Fi Coverage: Router SSID optimization aur password rotation protocols.
- Patch Cord & Crimping: Loose RJ45 connectors ko re-crimp karna aur deewar ke faceplates maintain karna.
4. Printers & Multi-Function Devices
- Network Printer Sharing: Poore office ke PCs se central printer par reliable print routing.
- Driver Updates: Windows updates ke baad offline huye printers ko re-link karna.
- Minor Servicing: Paper feed roller cleaning aur basic jam diagnostics.
5. Business Data Backup & Disaster Recovery (Crucial)
Ye AMC ka sabse critical clause hona chahiye:
- Automated Daily Backup: Accounts (Tally / Busy data) aur management files ka daily schedule setup external drive ya secure cloud par.
- Monthly Backup Integrity Test: Backup file ko test system par restore karke verify karna ki data sach me recoverable hai.
6. SLA & Emergency Response Commitments
- Remote Desktop Support: Minor software glitches ke liye 15-30 minute remote response.
- On-Site Physical Dispatch: Critical hardware breakdown par 2 se 4 ghante ke andar certified engineer ka premises par aana.
- Routine Preventive Visits: Har mahine kam se kam 1 ya 2 pre-scheduled health-check visits chahe koi breakdown na hua ho.
Rajbala IT — Transparent Corporate IT AMC Plans
Rajbala IT Kashipur, Ramnagar, Bazpur aur Udham Singh Nagar ke small aur mid-size businesses ke liye fully documented, transparent SLA-backed IT AMC contracts provide karta hai.
Hamare plans customized hote hain with zero hidden clauses aur dedicated account managers.
Apne office ke IT infrastructure ka comprehensive audit karwane ke liye aaj hi contact karein.